Frequently Asked Questions

Basically, a Virtual Employee is just like a regular employee who works for your business. However, instead of coming into your office, they work remotely.

Well, there are endless ways this can be answered, but in short, a Virtual Employee does most things that a personal assistant or office administrator does, but they’re never in your office. Just to list a few; Answering telephones, replying to emails, invoicing your clients, entering your business expenses/purchases into your accounting software, take booking & add the jobs into your calendar, call clients to chase outstanding invoices etc… anything you can do online, your Virtual Employee can help you with.

We are Australian registered business based and operated from Western Australia. We know exactly how Australian business work and what they need. We can come to you and speak to you in person before you sign any contract. At no extra cost; You will also get a manager who makes sure that your employee is being productive, you will also get an IT person to make sure the computers are free of Viruses and hackers.

Our core hours are 9am to 5pm AWST, Monday to Saturday. Anything outside these hours can also be arranged. We’re usually reasonably flexible.

We believes that in the business space, assistants need to be dedicated in order to deliver high quality. Therefore, your Virtual Employee is dedicated to your account, and so while 24/7 coverage is available, it’s not our main offering. MVE, by default, is available 8 hours a day, 6 days a week. You choose the 8-hour window, and that window can be anytime, but it must be a “solid” block, i.e. no breaking up the 8 hours.

Your virtual employee is at least college-educated, fluent English speakers who have undergone a rigorous vetting process as well as an in-depth training and testing program. All assistants are supervised by talented Operations Managers and have a team that they can rely on for help.

NO. There are no hidden charges! Beyond the flat monthly/weekly/hourly fee, the only charges We levies is 2.5% credit card processing fee that we get charged my our Merchant.

MVE is primarily located is at 44 Tasman Street, Mount Hawthorne, Western Australia, Australia 6016. Our Virtual Employee offices are in Australia and in India.

Yes! You can use MVE when you are going on holidays. This way we can be in touch with your clients so you could retain them and book them in when you are back from holidays.

Free trial of 3 hours available during the first 7 days of your casual/part time/full time services. Note: No free trail for on demand plans.

There are 2 ways you can process the payment 1. You can deposit directly into the bank account (bank to bank). 2. You can pay via credit card from our website. There is a 2.5% surcharge as merchant fee, that will an added on to your bill.

We have a strict pay in advance method. Example: (1) If you need assistance for the month of December you will have to pay the full amount in November (2) If you are using on demand services, you buy pack of hours they you and MVE agree on.

Once you send an enquiry to us either via an email or enquiry form or via phone, one of our managers with call you to organise an obligation free one to one meeting so we can understand your requirements. Then, we will short list few of our employees that would fit in your field and then, you can talk to them over the phone to see if they would be the right fit for your role.

Once you send an enquiry to us either via an email or enquiry form or via phone, one of our managers with call you to organise an obligation free one to one meeting to identify your requirements. Once we understand your requirements, we will advertise (if we do not have the perfect fit candidate with us) and shortlist few candidates, whom you can interview before signing up a contract.